Terms & Conditions
Complaint resolution
At Top Florist®, we pride ourselves on providing high quality products, dependable service and good value for money. If you are not completely satisfied with your experience, please report this to us as soon as possible after delivery so that we can quickly take the appropriate action.
If the complaint is for quality reasons, Top Florist® will request photos of the delivered product to be submitted to our Complaints Resolution Team.
Flowers should last between approximately 3-7 days if properly cared for. In order to prolong the flowers lifespan, please ensure they have fresh water and are not exposed to elements such as heat.
Please keep any flowers you are not happy with as we may need to have them returned to the florist to assess any problems.
Closed Buds
Quality product is paramount at Top Florist®, which is why some flower types such as Lilies, Tulips, and Roses may arrive closed to prolong their life and protect them in transit. These flowers should show their stunning beauty within 1-3 days.
Substitution
Occasionally, flower substitutions may be necessary due to the availability of certain flowers in some parts of the country. Care is taken to maintain the style, theme and colour scheme of the arrangement, using flowers of equal value.
Heat & Extreme Weather
Top Florist® cannot be held responsible for events outside of our control, including natural events such as extreme weather. In the event of heat or extreme weather, if no one is home when delivery is made and permission is given to leave flowers unattended, Top Florist® cannot accept liability for any resulting damage.
Refunds
In the event that you are offered a partial or full refund for your order, these funds will be returned to the same credit card or payment method that was used to place the order. This process may take between 2-7 business days depending on your bank.
Redelivery
If a delivery has been unsuccessful (eg an incorrect delivery address has been provided) a $19.95 redelivery fee may apply. If Top Florist® is in any way responsible for the redelivery, this fee will not apply.
Cancellations/Amendments
If you wish to change or cancel your order, we advise that you contact us as soon as possible as orders that have left with our couriers may not be able to be modified or cancelled.
Orders which have not yet been prepared by our florists may be cancelled, however a cancellation fee may apply.
Orders which have been prepared but have not left with our courier can be cancelled but may incur a cancellation fee equal to the full price of the arrangement less the delivery fee.
Orders which have been prepared and are in-transit with the courier cannot be cancelled.
Alcohol
Top Florist® supports the Responsible Service of Alcohol. Under the Liquor Control Reform Act 1998 it is an offence to supply liquor to a person under the age of 18 years. It is an offence for a person under the age of 18 years to purchase or receive liquor from another person. Alcohol cannot be left unattended at a property, therefore if a recipient is not at home when a delivery is attempted, the courier will return the alcohol, and flowers if necessary, to the florist to organise a new delivery with the recipient. This may incur a new delivery fee.
Communication by us
As a condition of placing an order with Top Florist®, you consent to us sending you Administrative Emails - these can involve details of account activity and orders you have placed.
Pricing
All prices on the Top Florist® website are shown in Australian Dollars (AUD) and include GST.
Except where stated, product prices exclude delivery charges.
A processing fee may apply to orders when using some Credit Cards and other payment methods.
Payment
We accept the following credit card and checkout payment options: MasterCard, Visa and intermittently, PayPal. In addition to payment by credit card, Top Florist also offers Zip Pay. Zip Pay is a payment service that lets you buy now and spread the total cost over an interest-free payment schedule. Click here to read Zip's full Terms & Conditions.
By clicking on the 'Pay Now' button at the end of the order process, you are consenting to be bound by our Terms and Conditions contained in these Terms and Conditions and appearing anywhere on the website.
Copyright
All content included on this site, such as text, graphics, logos, button icons, images, downloads, and software, is the property of Top Florist® or its content. The compilation of all content on this site is the exclusive property of Top Florist®. All software used on this site is the property of Top Florist® or its software.
Top Florist® is a registered trademark.
Complete Security
Security is our primary concern at Top Florist®.
The authenticity of this site has been established by www.entrust.com. This digital certificate ensures that all information that you provide us with is encrypted and transmitted via 128 bit SSL (Secure Socket Layer). SSL is the industry standard for the transmission of credit card details. Your information is encrypted using a complex mathematical algorithm before being sent over the Internet. It is almost impossible for an unauthorised party to seize the encrypted data.
You can also identify our secure site by looking at the web address which begins with 'https://', while non-secure pages begin with 'http://'.
Information at Top Florist® is protected by sophisticated firewalls and other security systems. We also have strict organisational procedures in place to ensure that the integrity of your data is maintained at all times.
Your bank can also provide you with additional information regarding the security of your credit cards.
